Customer Help
Common purchase queries answered
Orders and Shipping
Most orders ship within 2–3 days, and UK deliveries typically arrive in 3–5 days. We’ll keep you updated on your order’s journey!
We ship worldwide. Orders are typically dispatched within 2-3 days. Delivery timeframes are available at checkout.
Yes! We’ll send a tracking link as soon as your order leaves the nest. You can also track your order here.
If your order hasn’t shipped yet, we can make changes. Let us know immediately by replying to your order confirmation email so we can make the fix.
You’ll get a confirmation email purr-etty quickly after placing your order. Didn’t get it? Check your spam folder or get in touch with us.
Absolutely! Our team members are real, cat-loving humans. Just drop us an email or use our live chat.
Not to worry! Click “Forgot Password” on the login page to reset it, or reach out if you need a helping hand.
Not purr-fect? No problem!
Returns and Exchanges
We offer hassle-free returns within 30 days, as long as items are unused and in original packaging.
If it hasn’t shipped yet, we’ll do our best. Just contact us right away so we can help.
You’ve got 30 days to return or exchange any item if it’s in brand-new condition.
Sure! Let us know what you’d like instead, and we’ll sort out the details.
Email us with your order number and reason for return, and we’ll give you easy instructions. No questions asked.
Snap a photo, send it to us, and we’ll send a replacement right away.
Once received, we aim to process returns within 3–5 business days.